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[PING/ROUTING] Having ping issues? Help us troubleshoot here!

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Hi all,

 

We've been getting several reports of high ping in our official servers recently. To assist us in troubleshooting, please fill in the following form:

Name/Alias:
Country:
ISP (e.g. Starhub, M1, UniFi):
Proxy? (Yes/No):
Traceroute (refer below if you're not sure how to):

How do I do a Traceroute?

1. Start Command Prompt by typing "cmd" in the Windows search bar and hitting Enter
2. Type "tracert pug.asiafortress.com"
3. Copy and paste the results when it's finished. You can choose to either paste it here, or at http://pastebin.com (recommended)
 
Thank you all for your assistance.

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Name:Sh4dlr

Country:Singapore

ISP:Starhub

Proxy:No

Traceroute:Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\Jim Lim>tracert pug.asiafortress.com
 
Tracing route to pug.asiafortress.com [101.100.183.42]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     8 ms    14 ms     8 ms  unknown.maxonline.com.sg [218.186.192.1]
  3     9 ms     7 ms    11 ms  172.20.31.65
  4     9 ms    11 ms    12 ms  172.20.7.222
  5    16 ms    15 ms    11 ms  203.116.97.73
  6     *      134 ms   127 ms  203.116.246.70
  7   126 ms   128 ms   128 ms  40GE-103-6-148-46.myrepublic.com.sg [103.6.148.4
6]
  8    13 ms    11 ms    15 ms  101.100.183.42
  9   126 ms   123 ms   126 ms  101.100.183.42
 
Trace complete.
 
C:\Users\Jim Lim>
C:\Users\Jim Lim>^A
C:\Users\Jim Lim>

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Name:Legend

Country:Singapore

ISP:Starhub

Traceroute:Microsoft Windows [Version 10.0.10586]

© 2015 Microsoft Corporation. All rights reserved.
 
C:\Users\Shu Teck>tracert pug.asiafortress.com
 
Tracing route to pug.asiafortress.com [101.100.183.42]
over a maximum of 30 hops:
 
  1     4 ms     3 ms     4 ms  182.55.100.2
  2     4 ms     4 ms     4 ms  183.90.44.61
  3     3 ms     2 ms     3 ms  183.90.44.177
  4   104 ms   103 ms   114 ms  203.116.246.70
  5   104 ms   106 ms   105 ms  40GE-103-6-148-46.myrepublic.com.sg [103.6.148.46]
  6     5 ms     5 ms     5 ms  101.100.183.42
  7   104 ms   105 ms   103 ms  101.100.183.42
 
Trace complete.
 
C:\Users\Shu Teck>

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Name/Alias: Tommy
Country: Singapore
ISP: Starhub
Proxy: No
Traceroute:

 
Tracing route to pug.asiafortress.com [101.100.183.42]
over a maximum of 30 hops:
 
  1    12 ms    10 ms     7 ms  unknown.maxonline.com.sg [222.165.64.1]
  2     6 ms     7 ms     8 ms  172.20.33.65
  3    12 ms    10 ms    15 ms  172.20.7.166
  4    10 ms    10 ms     8 ms  203.116.97.73
  5   116 ms   110 ms   118 ms  203.116.246.70
  6   123 ms   115 ms   121 ms  40GE-103-6-148-46.myrepublic.com.sg [103.6.148.4
6]
  7    17 ms    16 ms    35 ms  101.100.183.42
  8   115 ms     *      121 ms  101.100.183.42

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Name:aishou


Country:Singapore


ISP:Starhub


Proxy: no idea what is this


Microsoft Windows [Version 10.0.10240]

© 2015 Microsoft Corporation. All rights reserved.

 

C:\Users\Joel Poon>tracert pug.asiafortress.com

 

Tracing route to pug.asiafortress.com [101.100.183.42]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2    12 ms    12 ms     7 ms  unknown.maxonline.com.sg [58.146.168.1]

  3    11 ms    10 ms     7 ms  unknown.maxonline.com.sg [58.146.168.1]

  4     7 ms     7 ms     7 ms  172.20.16.69

  5    10 ms     7 ms     7 ms  172.20.7.174

  6    18 ms     8 ms    10 ms  203.116.97.73

  7   109 ms   105 ms   102 ms  203.116.246.70

  8   106 ms   124 ms   103 ms  40GE-103-6-148-46.myrepublic.com.sg [103.6.148.46]

  9    11 ms    10 ms    20 ms  101.100.183.42

 10   107 ms   108 ms   109 ms  101.100.183.42

 

Trace complete.

 

C:\Users\Joel Poon>

 

C:\Users\Joel Poon>

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Name/Alias: 30
Country: Indonesia
ISP: Telkom Speedy
Proxy? (Yes/No): Not sure (i think no)
Traceroute:

C:\Users\user>tracert pug.asiafortress.com

Tracing route to pug.asiafortress.com [101.100.183.42]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  1.1.168.192.in-addr.arpa [192.168.1.1]
  2     *       36 ms    26 ms  1.224.80.10.in-addr.arpa [10.80.224.1]
  3    25 ms    24 ms    24 ms  169.subnet125-160-11.speedy.telkom.net.id [125.1
60.11.169]
  4     *       25 ms    25 ms  73.171.94.61.in-addr.arpa [61.94.171.73]
  5    54 ms    47 ms    46 ms  61.94.117.229
  6    49 ms    47 ms    47 ms  61.94.117.250
  7    56 ms    47 ms    47 ms  42.193.240.180.in-addr.arpa [180.240.193.42]
  8    44 ms    45 ms    47 ms  41.193.240.180.in-addr.arpa [180.240.193.41]
  9   214 ms   222 ms   222 ms  74.192.240.180.in-addr.arpa [180.240.192.74]
 10   205 ms   221 ms   221 ms  myrepublic.as132132.any2ix.coresite.com [206.72.
211.32]

Trace complete.

C:\Users\user>

 

Edited by teertyy

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Name/Alias: tenza

Country: India

ISP (e.g. Starhub, M1, UniFi): ACTFibre

Proxy? (Yes/No): No

Traceroute (refer below if you're not sure how to):

 


Tracing route to pug.asiafortress.com [101.100.183.42]
over a maximum of 30 hops:
 
  1     1 ms    <1 ms    <1 ms  192.168.2.1
  2     2 ms     1 ms     2 ms  10.111.0.1
  3     2 ms     2 ms     2 ms  10.229.0.13
  4     2 ms     2 ms     2 ms  ras.beamtele.net [183.82.14.221]
  5     2 ms     2 ms     2 ms  14.141.24.145.static-hyderabad.tcl.net.in [14.141.24.145]
  6     *        *        *     Request timed out.
  7    13 ms    12 ms    12 ms  ix-4-2.tcore1.CXR-Chennai.as6453.net [180.87.36.9]
  8    77 ms    77 ms    78 ms  if-3-3.tcore2.CXR-Chennai.as6453.net [180.87.36.6]
  9    77 ms    77 ms    77 ms  if-6-2.tcore2.SVW-Singapore.as6453.net [180.87.37.14]
 10    79 ms    79 ms    79 ms  if-3-2.thar1.HK2-Hong-Kong.as6453.net [180.87.163.25]
 11    77 ms    77 ms    79 ms  if-7-2.tcore1.HK2-Hong-Kong.as6453.net [180.87.112.141]
 12    79 ms    79 ms    79 ms  116.0.67.170
 13   345 ms     *      341 ms  203.208.158.173
 14   338 ms   340 ms   340 ms  203.208.158.210
 15   326 ms   329 ms   333 ms  203.208.175.22
 16     *        *      340 ms  40GE-103-6-148-46.myrepublic.com.sg [103.6.148.46]
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
 

Ping can go above 450+ some times. Normally I get around 80-90 ping on Singapore servers.

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Name/Alias: Frosteh/pocky
Country: Philippines
ISP :PLDT (connected to starhub)
Proxy? (Yes/No): No
Traceroute :

Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.

C:\Users\user>tracert pug.asiafortress.com

Tracing route to pug.asiafortress.com [101.100.183.42]
over a maximum of 30 hops:

  1     1 ms     3 ms     1 ms  192.168.1.1
  2    20 ms    26 ms    20 ms  112.201.160.1.pldt.net [112.201.160.1]
  3    20 ms    20 ms    20 ms  122.2.175.210.static.pldt.net [122.2.175.210]
  4    40 ms    33 ms    35 ms  210.213.130.174.static.pldt.net [210.213.130.174
]
  5    35 ms    36 ms    50 ms  210.213.130.170.static.pldt.net [210.213.130.170
]
  6   218 ms   219 ms   220 ms  las-b3-link.telia.net [80.239.161.97]
  7   256 ms   220 ms   220 ms  las-b21-link.telia.net [213.155.137.56]
  8   380 ms   381 ms   381 ms  snge-b1-link.telia.net [62.115.134.40]
  9   234 ms   244 ms   241 ms  myrepublic-ic-156208-snge-b1.c.telia.net [213.24
8.72.22]
 10   244 ms   248 ms   244 ms  40GE-103-6-148-46.myrepublic.com.sg [103.6.148.4
6]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\user>

I normally get 60-90 ping in SG valve servers I can understand HK high ping but AFL SG servers are the only servers i have high ping on

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Name/Alias: 30
Country: Indonesia
ISP: Telkom Speedy
Proxy? (Yes/No): Not sure (i think no)
Traceroute:

C:\Users\user>tracert pug.asiafortress.com

Tracing route to pug.asiafortress.com [101.100.183.42]
over a maximum of 30 hops:

  1     *       <1 ms    <1 ms  1.1.168.192.in-addr.arpa [192.168.1.1]
  2    26 ms    26 ms    29 ms  1.224.80.10.in-addr.arpa [10.80.224.1]
  3    26 ms    25 ms    26 ms  169.subnet125-160-11.speedy.telkom.net.id [125.1
60.11.169]
  4    25 ms    25 ms    25 ms  73.171.94.61.in-addr.arpa [61.94.171.73]
  5    44 ms    47 ms    47 ms  61.94.117.229
  6    46 ms    47 ms    47 ms  61.94.117.250
  7    57 ms     *       53 ms  46.193.240.180.in-addr.arpa [180.240.193.46]
  8    44 ms    43 ms    43 ms  45.193.240.180.in-addr.arpa [180.240.193.45]
  9   226 ms   228 ms   217 ms  74.192.240.180.in-addr.arpa [180.240.192.74]
 10   199 ms   212 ms   199 ms  myrepublic.as132132.any2ix.coresite.com [206.72.
211.32]
 11   206 ms     *      206 ms  40GE-103-6-148-46.myrepublic.com.sg [103.6.148.4
6]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

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Name/Alias: roms/romu
Country: Philippines
ISP: BayanTel ( Connected to Starhub )
Proxy?: No
Traceroute:

C:\Users\user>tracert pug.asiafortress.com
 
Tracing route to pug.asiafortress.com [101.100.183.42]
over a maximum of 30 hops:
 
  1     1 ms     1 ms     1 ms  192.168.1.1
  2     6 ms     6 ms     6 ms  100.66.0.1
  3     7 ms     7 ms     8 ms  121.96.7.34
  4    46 ms     7 ms     7 ms  121.96.7.17
  5    29 ms    44 ms     7 ms  120.28.9.97
  6     8 ms     7 ms     7 ms  120.28.9.153
  7   161 ms   158 ms   165 ms  120.28.10.174
  8     *        *        *     Request timed out.
  9   194 ms   192 ms   192 ms  40GE-103-6-148-46.myrepublic.com.sg [103.6.148.4
6]
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
 
C:\Users\user>

Thank you.

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